Frequently Asked Questions Need to contact us directly? Use the ticket system or contact us by email.

Membership Questions about user details, region and divisional transfers.

How do I transfer to VATCAN?

If your current Division is within the VATSIM Americas Region: Simply send an email to your current Division Director, and CC [email protected] on the email. Division transfers are usually processed within 3-4 days, but may take up to a week.

If your current Division is outside the VATSIM Americas Region: Change your Region on myVATSIM (VATSIM's Membership Portal), select your new region as "VATSIM Americas", and the new division as "Canada". It may take up to 5 days for your region transfer to be approved.

How do I become a controller in VATCAN?
Check out our "How to become a Controller" guide here.
How do I change my password, or email?
VATSIM Canada does not manage any VATSIM names, passwords, or emails. You should refer to myVATSIM (VATSIM's Membership Portal) to change your VATSIM details.

Note: for name changes, you should contact the VATSIM Membership Department

Misc Any questions which don't fit the categories above.

I failed an exam, can I try again?

Yes! All exams automatically reassign, usually within 3 to 7 days. The only time an exam will not automatically reassign is if your instructor manually cancels the reassignment.

How do I report issues with the website?

First things first, thanks for letting us know what's broken! You can send our Web Development Director an email at [email protected]